Frequently Asked Questions

Additional Forms

Can I fill in an additional form for a candidate at any time?
What is an additional form?
What are recruiter forms?
How do I complete a recruiter form?

Agencies

How do I release a job to a recruitment agency?
What happens when I release a job to a recruitment agency?
What is the agency portal?

Candidates

Candidate says they can't get back into their application
Can I check if a candidate has applied to us before?
How do candidates make a speculative application?
What is the Candidate Centre?
How do candidates login to the Candidate Centre?
How do candidates get a password?
Candidate says they've forgotten their password
How do candidates sign up for a job alert?
How do I search for a candidate?
Will the candidate get an email when they progress to the next stage?
How do I reject a candidate?
Will the candidate get an email when they are rejected?
How do I reject several candidates at the same time?
How do I progress a candidate to the next stage of the recruitment process?
How do I progress several candidates at the same time?
Can I place candidates on hold?
Where do candidates go when they are rejected, withdrawn or placed on hold?
Where can I see the candidate's CV?
Where can I see the candidate's application form?
How do I open the candidate's record card?
Where can I see the candidate's references?
Is there an audit trail of the candidate's progress through the recruitment process?
Can I make notes about a candidate's application?
What are active candidates?
What is the star rating in the candidate listing?
What is the candidate listing?
How can I check the recruitment process for a specific candidate?
Where can I track the dates and times of interviews that have been scheduled?
How should I process a candidate who wants to withdraw their application?
How can I edit a form in the candidate's Forms tab?

Email

How can I check if an email has been sent to a candidate?
Can I send a candidate an email at any time?
Can I resend an email that has already been sent once to a candidate?
Can I attach files to email templates?
How can I tell which emails will be sent during the recruitment process?
Can I change an email that is going to be sent to a candidate?

Files

How can I upload a file that relates to a candidate?
What is a merge document?
How do I upload new files to the file library?
How do merge documents work?

Hiring Managers

Where can I see the hiring manager's screening notes?
Manager says they've logged in but can't see a job
Manager says they've forgotten their password
How do I allocate a vacancy to a hiring manager?

Preferences

Where do I change my password?

Referees

How can I check if the candidate's references are complete?
How can I chase up referees that haven't provided a reference yet?

Reports

Can we track the diversity of the candidates that apply to our organisation?
Can we track which adverts & sources work best to attract candidates?
Can we track with are the best performing recruitment agencies that we use?

Talent Bank

How can I find candidates within a specific distance of our place of work?
Does the Talent Bank search text in CVs as well as in application forms?

Users

How do I edit an existing account user?
What are user access rights?
What access rights do HR administrators have?
What access rights do hiring managers have?
How do I create a new HR user?

Vacancies

Can I extend the closing date for a job?
What happens when the vacancy closing date is passed?
Can I set a specific time to close a job on the closing date?
How do I copy an existing vacancy?
How do I amend the job advert text on our website?
How do I amend the job title of a vacancy on our website?
I can't see a hiring manager in the list to allocate to a vacancy
How do I publish a job onto our website?
How do I publish a job onto our Intranet?
How do I post a job onto a job board?
How do I upload a new job description?
How do I activate a vacancy?
What happens when I activate a vacancy?
How do I add or remove a section from an application form?
Where can I preview the application form on a vacancy?
Where can I see a summary of the recruitment process on a job?
What does it mean when a vacancy is 'Filled'?
How do I mark a job as filled?
Can I reinstate a filled or on hold job to a live job again?
What does it mean when a vacancy is 'On Hold'?
Can I add an extra address into the quick address drop down in job details?
Can I add an extra department / division into the job details page?
Can I add or remove roles from the roles drop down on the job details page?
What is the client reference field?
What are the 1st Interview and 2nd Interview fields on the contacts tab in edit job?
What is the short description field in the job advert text tab in edit job?
Can I add a new document type to the dropdown in the upload new file screen?
What does 'flow type' mean in the workflows tab in edit job?
How do files appear in the selection in the Files tab in edit job?

Workflows

How can I change a question or answer on the application form?
What is a workflow?
What is a form component?
What types of form components are there?
Can I change an answer from one component type to another?
Can I change the name of the section of a form (e.g. Personal Details)?
How can I re-order the sections within an application form?
How can I re-order the stages of the recruitment process on a workflow?
Why do I need to pick a 'stage group' when I add a new stage to the recruitment process?
Why do I need to pick a 'stage type' when I add a new stage to the recruitment process?
What is the 'completion type' when I add a new stage to the recruitment process?